Privacy Policy

1. Introduction

Welcome to Shree Krishna & Navagraha Temple ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Temple Management System ("Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you register or use our Service:

• Identity Information: Full name, devotee code
• Contact Information: Email address, phone number, postal address
• Spiritual Information: Gotra, Nakshatra (star), religious preferences
• Family Information: Names and relationships of family members
• Financial Information: Payment details, transaction history, donation records
• Account Credentials: Username, password (encrypted)

2.2 Booking Information

• Pooja/offering bookings and preferences
• Performance dates and special requests
• Sankalpam details for rituals
• Receipt and transaction records

2.3 Technical Information

• IP address and browser type
• Device information and operating system
• Login timestamps and activity logs
• Cookies and session data

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing pooja bookings, managing your devotee profile, generating receipts
• Communication: Sending booking confirmations, payment receipts, pooja reminders via email/SMS
• Payment Processing: Processing donations and pooja payments securely
• Account Management: Creating and maintaining your account, password recovery
• Improvements: Analyzing usage patterns to improve our Service
• Legal Compliance: Maintaining records for tax purposes (80G certificates), compliance with applicable laws
• Security: Detecting and preventing fraud, unauthorized access, and security threats
• Notifications: Sending important updates about temple events, festivals, and special occasions

4. Information Sharing and Disclosure

We do NOT sell, rent, or trade your personal information. We may share your information only in the following circumstances:

4.1 With Your Consent

We may share your information when you explicitly give us permission to do so.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Razorpay, UPI providers)
• SMS/Email delivery services
• Cloud hosting and data storage
• Technical maintenance and support

Note: All third-party providers are bound by strict confidentiality agreements and data protection requirements.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Tax Authorities

For donations eligible for 80G tax exemption, we may share necessary information with Income Tax authorities as required by Indian tax laws.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All sensitive data is encrypted using SSL/TLS protocols
• Password Protection: Passwords are hashed using bcrypt encryption
• Access Controls: Role-based access restrictions limit who can view your data
• Regular Backups: Daily automated backups ensure data recovery
• Secure Servers: Data stored on secure, monitored servers
• Payment Security: We use PCI-DSS compliant payment gateways
• Audit Logs: All access and modifications are logged for security auditing

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations (minimum 7 years for financial records under Indian law)
• Resolve disputes and enforce our agreements

After the retention period, we will securely delete or anonymize your personal information.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Data Portability: Request your data in a machine-readable format
• Opt-Out: Unsubscribe from promotional emails and SMS notifications
• Restrict Processing: Request limitation on how we use your data
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at: [email protected]

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in during your session
• Remember your preferences
• Analyze website traffic and usage patterns
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Family members, including children, may be added to a devotee's profile by the account holder (parent/guardian).

10. Third-Party Links

Our Service may contain links to third-party websites (payment gateways, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

Continued use of our Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Faridabad, Haryana.

14. Compliance with Indian Laws

We comply with the following Indian regulations:

• Information Technology Act, 2000 and its amendments
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Income Tax Act, 1961 (for 80G tax exemption compliance)